Patient Rights and Responsibilities

You have the rights to:

  • Consult with a GP within 24 hours for urgent medical problems
  • Access the practice deputising service out of hours
  • Have your treatment explained to you
  • Confidentiality
  • Refuse to be treated in front of medical students
  • Gain access to an interpreter
  • To complain, without discrimination, if there is a problem.

handshake

You are responsible for:

  • Making and keeping appointments
  • Notifying the surgery if you are unable to keep your appointment
  • Ordering repeat prescriptions in adequate time
  • Behaving in an acceptable manner
  • Switching off mobile phones during consultations
  • Informing the practice of any change of address, name or telephone number